pdfMachine F.A.Q.

How do I register pdfMachine?

If my machine is dead/replaced/upgraded can I install pdfMachine on a new machine and reuse the same license code?

What happens when my version protection expires?
How is pdfMachine licensed with Terminal Server?
How is pdfMachine licensed when sharing the printer on a network?
Where is the pdfMachine toolbar within Internet Explorer?
What is point & print?
How do I scan to PDF?
How do I add my own customized toolbar icons?
How do I get pdfMachine to call Lotus Notes?
How do I set the default MAPI Email Client?
Where has the pdfMachine toolbar gone in Word/Excel/PowerPoint/Outlook?

How do I create a custom page size?
I have a version of pdfMachine earlier than 12.02 and wish to install the latest version of pdfMachine, what will happen?
Technical FAQ >>

If my machine is dead/replaced/upgraded can I install pdfMachine on a new machine and reuse the same license code?

If pdfMachine is never to be used again on the old machine then you can just install pdfmachine on the new one and use the same license code.

What happens when my version protection expires?

When your version protection expires, nothing happens, pdfMachine still keeps working. However, you will be unable to install any new versions without pdfMachine reverting to "demonstration" mode where watermarks may be generated, depending upon your options. You can purchase more version protection at any time from the Broadgun website.

All registered pdfMachine users receive at least 1 years worth of version protection, where they are eligible to install new versions as they become available.

How is pdfMachine licensed with Terminal Server?

No differently - pdfMachine is not licensed per user. You can have as many users as you like. pdfMachine is licensed per machine it is used on.

e.g. If you have 4 Terminal Server Clients running on different machines using pdfMachine and one Terminal Server where pdfMachine is installed, there are 5 machines involved, therefore 5 licenses are required.

How is pdfMachine licensed when sharing the printer on a network?

No differently - pdfMachine is not licensed per user. You can have as many users as you like. pdfMachine is licensed per machine it is used on.

e.g. pdfMachine is installed on a "printer server" machine, with "Share this printer on a network" selected during the installer program. 4 other machines then connect to the shared printer and use pdfMachine. There are 5 machines involved, therefore 5 licenses are required.

Where is the pdfMachine toolbar within Internet Explorer?

The pdfMachine toolbar was introduced in pdfMachine 9.4. You must have at least Internet Explorer 5.5 installed for the pdfMachine toolbar to work. If you haven't, please upgrade to the latest version of IE then reinstall pdfMachine. Sometimes, after installation, the pdfMachine toolbar is hidden. To make visible, from the IE menu, select the View->Toolbar menu option. Make sure the pdfMachine toolbar is ticked.

What is point & print?

pdfMachine can also be installed by connecting to a network printer, typically from a "regular" user account. Unlike a stand-alone install that requires an Administrator account. Point & print install makes upgrading to a newer version a breeze, as pdfMachine auto detects when an upgrade is required at logon and asks the user if they want to proceed. More - click here

How do I scan to PDF?

You can scan your hardcopy documents directly to PDF files using the pdfScanMachine utility program. It works with any TWAIN compliant scanner. pdfScanMachine became available in pdfMachine 9.2.

How do I get pdfMachine to call Lotus Notes?

Make Lotus Notes the default MAPI provider. This will call pdfMachine when the send button is clicked.
1. Open Internet Explorer, go to the toolbar and select "tools", then "internet options", then the "Programs" tab.
2. In the Internet Programs group, at the E-mail: heading, select Lotus Notes which explains that the Outlook application has to be installed before Lotus Notes can be used for MAPI.

Refer to http://www.slipstick.com/addins/services/lotusnotes.htm#install

How do I set the default MAPI Email Client?

pdfMachine uses the default MAPI client for email. To set the default MAPI client:
1. Open Internet Explorer, go to the toolbar and select "tools", then "internet options", then the "Programs" tab.
2. In the Internet Programs group, at the E-mail: heading, select your desired email client.

Why can't I see the pdfMachine toolbar in Word/Excel/PowerPoint/Outlook?

Some things for you to check. The following is written for MS Word, but is applicable for the other MS Office apps:

1. The minimum version of Office required is Office 2000. The toolbar does not work with Office 97.

2. When you installed on the first setup dialog, was the "Install MS Office addins" checkbox ticked?

3. In Word, under the menu option "View->Toolbars" is the pdfMachine toolbar listed and ticked?

4. In Word, under the menu option "Tools -> Macro -> Security" is the "security level" set to "High" or lower? Very high will not work.

5. In Word, under the menu option "Tools -> Macro -> Security" in the "Trusted publishers" is Broadgun Software listed?

6. In Word, under the menu option "Help -> About" select "Disabled Items". Is pdfMachine listed? If so, enable it.

How do I create a custom page size?

1. Open up the printers list from the Windows Control Panel

2. Right click in an empty area on the printers list and select "Server Properties". (in Vista, select "Run as Administrator | Server Properties")

3. Under the "Forms" tab, check the "create a new form" checkbox

4. Enter in form details such as form name, width and height

5. Click "Save Form"

I have a version of pdfMachine earlier than 12.02 and wish to install the latest version of pdfMachine, what will happen?

If your 'upgrade protection' has expired, you must purchase pdfMachine office, pro or ultimate to use the new version in non demo mode. If you have current 'upgrade protection' for your earlier version of pdfMachine, you are eligible for the upgrade without purchasing - just download and install it 'over top' of your existing installation.